Buyer may only apply for refund by and/or return of an item ("Item") to the Seller in the following circumstances:

• The Item has not been received by Buyer;
• The Item received is incomplete (missing quantity or accessories);
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;

The Buyer's application must be submitted via the dzsbiz.ibeli.com Website/Apps.

For return, refund & exchange request, customer requires to submit request within 7 days upon receiving goods.

dzsbiz.ibeli.com will respond with proposed measures and steps to deal with such application within 5 days from the date of the written notification from buyer. Should dzsbiz.ibeli.com not hear buyer within the stipulated period, dzsbiz.ibeli.com shall be entitled to proceed to assess, process, reject and/or approve Buyer's application.

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We recommend that the Buyer takes a photo of the Item upon receipt.

In the scenario of an unforeseen error from the Seller's end (i.e - damaged, faulty or wrong Item delivered to the Buyer), the Seller will bear the Buyer's return shipping fee.

In the scenario of the Buyer's change of mind, Buyer shall get Seller's consent prior to the return request and Buyer will bear the return shipping fee.

In the scenario where both Seller-Buyer disputing the party liable for the return shipping fee, dzsbiz.ibeli.com at its sole discretion will determine whether the Buyer or the Seller shall be liable for the return shipping fee.

Buyer will only be refunded after dzsbiz.ibeli.com has received the returned Item in condition acceptable to dzsbiz.ibeli.com. The refund will be made to Buyer's credit/debit card or designated bank account, whichever is applicable.